Shipping policy
Thank you for shopping with Softage Computer. We are committed to delivering your order quickly and securely. Please review our Shipping Policy below.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is a delay due to product availability or other circumstances, we will notify you as soon as possible.
Shipping Time
Estimated delivery times:
- Standard Shipping: 2–5 business days
- Remote Areas: 3–7 business days
Delivery times are estimates and may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order. Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.
Delivery
Please ensure that your shipping address and contact information are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Damaged or Missing Items
If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the package and product so we can assist you promptly.
International Shipping
International shipping may be available for selected destinations. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.
Lost Packages
If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.