Refund policy

Here's a professional Return & Refund Policy for a computer, laptop, and accessories online store.

Return & Refund Policy

Effective Date: August 2, 2026

At Softage Computer, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, undamaged, and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, and proof of purchase.

  • Security seals (if applicable) remain intact.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Software and digital products

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse, accidents, or unauthorized repairs

  • Products with missing accessories or original packaging

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue promptly.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider but typically take 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We will replace items that are defective, damaged, or incorrect, subject to product availability. If the same item is unavailable, we may offer an equivalent replacement or a refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  • We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.